Returns & Exchanges
At American Express Home, we want you to be completely satisfied with your purchase. If your new home decor or furniture doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account portal and select the order containing the items you wish to return to receive a Return Authorization number.
Pack with Care
Place the items in their original packaging, ensuring all hardware and assembly instructions are included to avoid restocking fees.
Attach Shipping Label
Download and print your prepaid shipping label from our website and securely affix it to the outside of your package.
Receive Your Refund
Once our warehouse inspects the returned home goods, we will issue a credit to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing